Update September 2022
What should I do to return an article?
In case you would not be satisfied with the article purchased online, you can return the garment.
- The garments must be in perfect condition (in original packaging, not used, not washed, with labels and hangtags still attached) and with the corresponding purchase slip/invoice.
- You cannot exchange or return articles of underwear or swimwear.
- Returns must always be made in the same country where the purchase was made.
- The return deadline is 30 days from the date of purchase, by which the goods need to arrive in our collection center.
FREE RETURNS FOR ORDERS ABOVE €75
in Belgium, Netherlands, Luxemburg, France and Germany, you can return the articles free of charge.
Returns will be picked up by DPD courier from your local parcel shop.
Please follow next steps;
- Forward the order confirmation email you received to Kaem@Widem.eu with copy to firstname.lastname@example.org and put "Return" in the subject line. Highlight which items you are returning and the reason why (f. ex. size, colour...).
- Within 2 working days, you will receive an email with a free DPD return label and a list of DPD parcel shops close to your home address.
- Place the product(s) and a copy of the order confirmation in the original shipping box/bag.
- Close the box/bag and tape securely.
- Deliver the box/bag with the return label to your local DPD parcel shop.
- We advise you keep a proof of postage from the parcel shop.
Returns from countries not listed above and/or orders below €75 from the above countries are at your expense.
Returns need to be send to our warehouse.
Please follow next steps;
- Print the order confirmation email you received.
- Place the product(s) and the copy of the order confirmation email in the original shipping box/bag.
- Close the box/bag and tape securely
Send the box/bag to the following address:
MONGREL FASHION NV
c/o Widem Logistics NV
LAR Transportcentrum P19
- We advise you keep a proof of postage from the post office.
When will I receive the refund?
Once your return has been received and cleared by our distribution centre, we will transfer the amount to your account. After your bank has processed it (the estimated time varies according to the banking institution), you will receive the corresponding amount in your account in approximately 5 working days. We will refund the amount via the same method you made your initial payment.
What should I do if the amount of my return is incorrect?
If the amount of your return is incorrect, please contact us via email@example.com
We will try to solve the problem as soon as possible.
Please remember that we reserve the right to reject returns communicated or sent outside the set period, or garments which are not in the same condition as when they were received.
For all other questions, please contact us as firstname.lastname@example.org
HAZE&FINN Menswear designed in Antwerp
Haze and Finn are original names of HUSKY DOGS, as English merchants called the sled dogs kept by Eskimos when they first saw them in 1852. The brand refers to the authentic values of life on the ARCTIC. The logo pays tribute to the NORTH STAR. The collection has a timeless design and is beautiful in its simplicity. The fabrics and materials are of high quality and very comfortable to wear. This is a BELGIAN BRAND.